Absolutely fantastic experience and customer service. I ordered online and due to a technical error on website the trainer I wanted was not available. They apologised and helped me find another trail shoe for me. They then matched the original price of the previous trainer which was cheaper. Outstanding. Will remember their name and buy again from their shop!
Went there yesterday (16/06/24) for new trial shoes. The young man working (on his own) was exceptional. Polite, knowledgeable, and the way he dealt with numerous customers at the same time was fantastic. I've lived in Kent for 3 years now and this was the first time I have experienced this high level of customer service. I have almost become accustomed to rude and/or nonchalant retail staff. Top notch. Well done young man.
A great specialist place to go for trainers and all things running. A great selection of models from a number of brands. Knowledgeable staff who know what they are doing to get you into the right shoe which is a valuable commodity that you won't find at a typical high street retailer. Don't underestimate the value of getting the right advice over getting the cheapest or nicest looking trainer. Vanity can be a fools game!
HiI am a new runner. Just completed C25K and have started to do some of the local ParkrunsI went into the store yesterday as I know that my current shoes were shotI cannot say how helpful the team were to guide me to the right shoe for meThere is a process which identifies my gate and from there it was which shoe was the best for meI cannot recommend the team and store highly enoughAnn
Popped in as a new runner after a recommendation from a friend and couldn't have had a better experience. They helped to analyse my gait to see what type of shoes I would need and gave a lot of helpful advice. Amazing store and now my go to place for all things running
Helpful, knowledgeable, friendly; went above and beyond. David helped with my knee pain by analysing my gait and current shoes and gave great advice. Excellent customer experience. The only place to go for all your running needs!
Absolutely the best retail customer service I've received in a lot of years. Took their time, measured my feet, checked my gait and ultimately found me a pair that will alleviate some of my issues and make running more enjoyable.
We had the best experience! Super helpful and guided us perfectly. Adapted well to me being an experienced marathon runner and my partner having no experience at all. We both got the service we needed. I have been measured for running multiple times and this was the best experience by far. No rush, full service and ensured we were both happy and comfortable
What an absolutely BRILLIANT shop. Customer service AMAZING. My son has very large feet and is difficult to buy for. They videoed him running on a treadmill; then sourced several pairs of running shoes for him to try on. Wonderful customer service and such a refreshing change from the large chain sports shops who barely look at you when you walk in!
Highly recommend a visit to this shop if you’re looking to get the most suitable running shoe for you. David went over and above to find the right running shoes for my partner who has issues with flat feet. Couldn’t recommend him enough. Thank you again.
Having done a quick google search, The Running Hub seemed to have good reviews for what I wanted. It absolutely did not disappoint. From the very first email communication I had with the owner (David) he could not have been more helpful. He got me in, spent a long time listening to my history/aches and pains/issues with training etc, then analysed my gait and tried me in multiple different trainers. Purchased a very nice pair of Brooks and the results were absolutely phenomenal - first run in the new trainers after 2 broken knees and running never felt so good! Cannot rate highly enough, looking forward to going back in a few months when I have worn my new trainers out!
What a great shop and personal experience. David and his team are personable, cheerful and take their time to listen to your personal requirements. They have a great range and are happy to order anything they do not have !Parking is easy and just over the road - will certainly be back next time - thank you both!
The team were really patient in finding the problems with my running and a pair of shoes that suited it! I have used them twice and they have made a big difference! Thank you!
Fitting service is superb. I had pain problems with running on certain surfaces and distances. They gave me a fitting service and recommended a running shoe to help with my running style. Solved all issues. Brilliant place
Great service from Josh, patient and professional. Tried on three pairs of trainers on the treadmill to find the best fit and foot/heel control and ended up with a really excellent result. Thoroughly recommended.
Been out of running for a while due to debilitating knee pain after running sessions. Couldn't figure out the reason why. With the gait analysis these guys figured out the reason and found me a pair of footwear to solve the problem. Having done my first run with the new footware I can report not even a niggle of pain or discomfort whist running or after. So knowledgeable and helpful. Highly recommended ! Thanks for getting me back out there running :-)
Paid a visit this morning after being recommended by several people. The lovely chap there couldn’t have been more helpful and is clearly incredibly knowledgeable on the subject. Thanks very much
What a fantastic shop, I was hesitant because I'm not a professional runner but my new running shoes they helped me pick are so good, fit so well, and are exactly what I wanted, thank you, fabulous service.
A lot of things are better bought online these days, but running shoes are definitely NOT one of these things!If you haven't had lots of different shoes out on the floor to try on a treadmill, been able to ask lots of questions to someone who actually knows the shoes and the different advantages etc, and who properly measure your shoe you are most likely leaving loads of gains in time and comfort out on the road/trail/track.I have bought a pair of Brooks Adrenaline and road socks, and just bought some brooks Cascadias with waterproof socks. Both are absolutely epic. I also had a good chat about if I needed waterproof shoes or that the socks would be better, which for my goals they are.*also the trail shoes were cheaper than online currently!Thank you.
Recommended by a work colleague. Worked hard to find the right shoes for me as I was an "interesting case". Felt like they were very customer focused and will certainly recommend and return in the future.Cheers guys
Went looking for new shoes. A novice to running, feet were measured, running analysed, and a selection of shoes tried. Left the shop with a lighter wallet, but comfortable feet. First run done and happy so far!
I just wanted to give my feedback on the Running Hub. I bought a pair of ON trainers from a shop in TW and after a month of training i started to get knee pain. I thought about going back to the shop but instead found the Running Hub online. The service was informative and the after a go on the treadmill to analyse my gait, my new shoes were purchased. The knee pain has disappeared and I'm delighted. These guys are the standard for anything running in Tunbridge Wells.
I desperately needed some new trainers for my fairly wide feet. We decided to take a trip over to the running hub, so glad we did, excellent service and advice, gait analysis done and came away with a wicked pair of trainers that fit bang on! We will certainly be going back!
Called the day before as I have quite big feet and really struggle to buy in shops. Running Hub had really good stock, multiple size 14 shoes and friendly approachable staff. Would 100% recommend and will be shopping there again.
Fantastic service, you could tell that the team really knew their stuff and put effort into making sure you got shoes that were right for you. Lovely people!
Great service and knowledgeable, friendly staff. I needed help finding the right shoes to deal with running aches and pains - really pleased with the service and my new shoes.
Emailed the shop during lockdown for advice and David came back to me with a series of questions until we got to the trainers that suited my feet the best. My size was out of stock but they got them in within a few days and I collected them from the shop. Great service, definitely the best place for running trainers in the Tonbridge area. #shoplocal